For Canvas support, you can visit the Canvas support guides at guides.instructure.com or reach out to the following groups:
If you have technical questions, such as adding someone to a course, cross-listing, login issues, etc. contact the Help Desk on the web at technology.umw.edu/helpdesk/. By e-mail at firstname.lastname@example.org. Or by telephone at (540) 654-2255. This is a good first point of contact, if you’re not sure what kind of support you need. If necessary, the Help Desk can open a support ticket and refer it to DTLT.
Consulting, Training, or Instructional design
For consulting, training, or help with instructional design, set up a meeting with DTLT by visiting academics.umw.edu/dtlt/work-with-us/ or by e-mail at email@example.com. In fact, that e-mail is a good place to start for collaborating with DTLT using any platform. Feel free to e-mail Jesse, Jess, or Lee directly, if you’re already working with one of us, but you can use firstname.lastname@example.org to reach out to all of us at once.
The Help Button in Canvas will offer some of the above options, but also allows you to put in a ticket if you find glitches or bugs with the system.
You can use the following sentences about Canvas support in your syllabi:
If you or your students need technical help with Canvas, contact the Help Desk on the web at technology.umw.edu/helpdesk/, by e-mail at email@example.com, or by telephone at (540) 654-2255. This is a good first point of contact, if you’re not sure what kind of support you need.
New to Canvas?
Finally, if you’re new to Canvas, feel free to reach out to us at DTLT, and we’ll happily give you a tour.